Layout
Build quality
Amenities
Location
Customer service
13
NN
Nhung nhan
Owner
Positives: Nothing
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Comments: This builder not good they only take my money and after when you closing they don’t do anything even I’m move almost 1 month until now don’t have applications.I’m went to application company asked and they said PRISTINE not paid so they don’t delivery
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Response from Pristine Homes
May 16, 2023
Hi There Nhung Nhan,
We are very sorry to see this review. This should definitely not be the case and is 100% a mistake by the appliance company. I do not recognize your name in our database but if you would email me at info@pristinehomes.ca with your lot number I can definitely get to the bottom of this right away. Apologies for the inconvenience but please reach out to our office ASAP to we can make this right.
Thank You
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L
lisa
Other
Positives: high quality home builder
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Comments: Pristine homes builds a very nice home super quality and great staff. sales experience was by far the best. very nice standard finishes.
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Response from Pristine Homes
December 26, 2024
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E
Edward
Owner
Positives: Design. Quality. Service
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Comments: I honestly can’t say enough about my new Pristine Home and the new community.
This was the third new home that my wife and I have bought and I must say it has been the best experience yet. The staff at the sales centre were very helpful as we went through the models. All of them offered updates designs and practical floor plans. We did opt for some upgrades but honestly were very happy with the ‘base’ level finishes. As base level included hardwood floors!
Post sale service has been great as well. We had some minor fix ups that needed done but working with Niki M. was a real pleasure. We felt like we got the VIP treatment as everything was taken care of so quickly. Having bought from other builders previously, I know that this is not often the case but Pristine Homes knocked this one out of the ballpark.
- Edward S.
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Response from Pristine Homes
May 12, 2021
Edward your review made our day! Thank you so much and we are thrilled that you are happy with your new home. Our entire team really does try to make the home buying experience a pleasant one for our homeowners. I will make sure to let our team know that their hard work is not going unnoticed! Thank you!
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Peter Haraszin
Owner
Positives: Design, building quality and Customer service
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Comments: Highly recommend this builder . Gorgeous design, paired with high quality and building materials, and impeccable Customer service for peace of mind.
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Response from Pristine Homes
June 15, 2020
Thank you Peter! We are thrilled that you are happy with your home! I will let our service team know that their hard work is paying off!
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MB
margarita belov
Owner
Positives: Positive experience. Great community. High quality house. Amazing customer service!
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Comments: I am writing to thank the company, Pristine Homes, for shown the diligence, dedication and responsibility for their project. The house was completed accurately and on time! Your attention to customer needs is remarkable.The company has supported and helped us to correct some imperfections that arose during the amortization in the house, after the closing date, for the last 2 years! We didn’t expect that, based on the previous experience with other builders.
I want to express my special gratitude to the builder representative, Niki Machen, for her incredible support and amazing work ethic. She makes things happened, ensure that all requests are fulfilled. Her inbox is always open, you can reach her out and get answers. Sincerely. Margarita B.
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Response from Pristine Homes
June 15, 2020
Thank you for the kind words Margarita! You summed up our team's goals in your message. We aim to deliver a great product and be there to service that product when necessary. We will let Niki know about your kind review!
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KK
Katrin Ka
Owner
LM
Leon Mitsner
Owner
Positives: I love this development. Beautifull house & layout.
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Comments: I would like to share my personal Pristine Homes experience.
The lay out of the home and overall design is amazing and the community is beautiful. I have purchased new homes before and have a comparison in how other companies compete. I must say this company has gone above and beyond changing my new home buying experience. As with any new home minor service is to be expected. They have handled this with the utmost professional manner attending to all of my concerns. Niki and her team have been fantastic. They are Extremely knowledgeable and always easily accessible with a passion for providing exceptional service. Clearly this company strives to provide amazing after sales care their staff shows it. Thank you, Pristine Homes .
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Response from Pristine Homes
June 15, 2020
Thank you for the kind review Leon. We are so happy to hear of your positive experience with Pristine Homes.
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AG
Adriano Gardonio
Owner
Positives: Everything
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Negatives: Light fixtures are tacky it enough light
Comments: Niki and the services dept are the best!!!!! Niki is such a great support, she’s knowledgeable, responsive and I seriously can’t believe how on-top of things they are its so refreshing. The homes are beautifully built I seriously would recommend to everyone. But by far the customer service is the best and they definitely go the extra mile to take care of their customers. Buying a Pristine home was such a pleasant experience for my wife and I thanks.
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Response from Pristine Homes
June 15, 2020
Thank you Adriano!
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MH
Marilyn Henao
Owner
Positives: Excellent work and Service
Response from Pristine Homes
December 26, 2024
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K
Kim
Viewed
Positives:
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Comments: Awesome community fantastic designs overall good price for the product!
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Response from Pristine Homes
December 26, 2024
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