Layout
Build quality
Amenities
Location
Customer service
7
K
Kathy
Renter
LW
Lisa Wharton
Renter
Positives: Staff
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Negatives: Building construction
Comments: (2-month in & Extremely UNhappy! Since moving in I've had issues with the building. Since moving in I've had 2 units. The second unit I'm in is worse than the first. Poor ventilation is a huge issue in the building. Though it is a non-smoking building the smell of cigarettes and weed smoke is daily. If your neighbors smoke, then your unit will smell like smoke too. If your neighbor cooks fish, then your unit will smell like fish too. If your neighbors burn candles/incense than your unit will smell like candles/incense too. Since moving in this second unit, it sounds like someone is inside my vent banging. The banging at any time of the night or day. I go to sleep hearing it and am awakened in the middle of the night to it. This brings me to the HVAC system which runs like an industrial system in a warehouse. It blows loudly, fast then slow, fans then slow. Nothing can be done to fix either problem, and I have 10 months to go on my lease.
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Response from The Hanover Company
November 22, 2024
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KM
Kaitlynne Marie
Owner
WH
Wendy Healy
Other
P
Peter
Viewed
Positives: Beautiful property in a great location. A young professionals and commuters dream apartment building.
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Comments: The Hanover Northgate is a beautiful property in an ideal location. I spoke with Thomlynne, she was beyond helpful in my apartment search and very accommodating.
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Response from The Hanover Company
November 22, 2024
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OY
Oleg Yadrov
Renter
Positives: convenient location, next to minuteman bike trail
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Negatives: terrible parking options (especially for the price), things get stolen, management does not care
Comments: - they do not allow moving containers on the property
- first floor parking garage is very poorly planned
- we had all our bike tools stolen right from the saddlebag
- package lockers are always full
- in general, management is not interested in helping tenants on any matter that requires some extra courtesy. "Bike tools stolen? Not out fault, we are sorry, there is nothing we can do. You should have had a lock on your saddlebag", "You're moving cross-country? It's our policy not to allow moving containers on property, not even for a day, we are sorry".
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Response from The Hanover Company
November 22, 2024
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A
Adam
Renter
Positives: Quality apartments and nice staff.
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Negatives: Window screens prohibited so you have to chose between lots of bugs or no fresh air.
Comments: Didn't find out about the rule prohibiting window screens until after moving in. Would have been deal breaker if I new it ahead of time. It feels like a sucker punch. Gotcha moment.
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Response from The Hanover Company
November 22, 2024
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