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Kathy Renter
Positives: Hanover Alewife has the BEST customer service. Kaitlin, Cailtin, and Mikaila have been such a great help throughout our moving process. Cannot thank this team enough for going above and beyond for us!
Response from The Hanover Company December 23, 2024
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Lisa Wharton Renter
Positives: Staff Show more Negatives: Building construction Comments: (2-month in & Extremely UNhappy! Since moving in I've had issues with the building. Since moving in I've had 2 units. The second unit I'm in is worse than the first. Poor ventilation is a huge issue in the building. Though it is a non-smoking building the smell of cigarettes and weed smoke is daily. If your neighbors smoke, then your unit will smell like smoke too. If your neighbor cooks fish, then your unit will smell like fish too. If your neighbors burn candles/incense than your unit will smell like candles/incense too. Since moving in this second unit, it sounds like someone is inside my vent banging. The banging at any time of the night or day. I go to sleep hearing it and am awakened in the middle of the night to it. This brings me to the HVAC system which runs like an industrial system in a warehouse. It blows loudly, fast then slow, fans then slow. Nothing can be done to fix either problem, and I have 10 months to go on my lease. Show less
Response from The Hanover Company December 23, 2024
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Kaitlynne Marie Owner
Positives: Show more Comments: Property manager was very friendly and answered all my questions. Show less
Response from The Hanover Company December 23, 2024
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Wendy Healy Other
Positives: Hanover Northgate - looking forward to completion. Show more Comments: Friendly and knowledgeable Leasing Team shared information about what property has to offer. Looking forward to completion! Show less
Response from The Hanover Company December 23, 2024
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Peter Viewed
Positives: Beautiful property in a great location. A young professionals and commuters dream apartment building. Show more Comments: The Hanover Northgate is a beautiful property in an ideal location. I spoke with Thomlynne, she was beyond helpful in my apartment search and very accommodating. Show less
Response from The Hanover Company December 23, 2024
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Oleg Yadrov Renter
Positives: convenient location, next to minuteman bike trail Show more Negatives: terrible parking options (especially for the price), things get stolen, management does not care Comments: - they do not allow moving containers on the property - first floor parking garage is very poorly planned - we had all our bike tools stolen right from the saddlebag - package lockers are always full - in general, management is not interested in helping tenants on any matter that requires some extra courtesy. "Bike tools stolen? Not out fault, we are sorry, there is nothing we can do. You should have had a lock on your saddlebag", "You're moving cross-country? It's our policy not to allow moving containers on property, not even for a day, we are sorry". Show less
Response from The Hanover Company December 23, 2024
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Adam Renter
Positives: Quality apartments and nice staff. Show more Negatives: Window screens prohibited so you have to chose between lots of bugs or no fresh air. Comments: Didn't find out about the rule prohibiting window screens until after moving in. Would have been deal breaker if I new it ahead of time. It feels like a sucker punch. Gotcha moment. Show less
Response from The Hanover Company December 23, 2024
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